Broken backpack straps, headlamp that stops working, leaking tent, broken zipper, holes in shoes? It usually happens at the worst time, and that’s why you should always be ready. On the moment, the only thing you can do is to try to save the day with a trick. I did my Salkantay trek with duct tape around my hiking shoes (duck tape will fix almost everything). It was not pretty but it got me to Machu Picchu!
Once the emergency passed, if the product has clearly not performed as good as you expected, there is only one thing to do: complain and file a warranty claim. Here is a maybe very french topic: 8 steps guide on how to complain about the bad quality of your outdoor gear (and negotiate an exchange or refund).
Bad luck with your gear? Say something!
